Refund & Returns Policy

1. Your Right to Cancel (Cooling-Off Period)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (implementing EU Directive 2011/83/EU) and applicable UK consumer law, you have the right to cancel your order within 14 calendar days of the day on which you or a third party (other than the carrier) receives the goods - without giving any reason.

This 14-day cancellation right applies to all orders placed through this Site, whether you are based in the UK or the European Union.

2. How to Cancel or Return

To exercise your right to cancel, you must inform us of your decision by a clear statement before the end of the 14-day period. You can do this by:

• Email: info@reviveshoulder.world - subject line "Return Request - [your order reference]"
• Telephone: +44 161 832 7456 (Mon-Fri, 09:00-17:00 GMT)
• Post: Vantage Brook Nutrition Ltd, 12 Brook Lane, Manchester, M1 2AB, UK

You may use the model cancellation form below, but it is not obligatory.

3. Returning the Goods

You must return the goods without undue delay and in any event no later than 14 calendar days after the day on which you communicate your cancellation to us.

Goods must be returned:

• Unused and in their original sealed packaging;
• In a condition that allows us to resell them;
• To: Vantage Brook Nutrition Ltd, 12 Brook Lane, Manchester, M1 2AB, UK.

You are responsible for the direct cost of returning the goods unless the goods are faulty or were sent in error, in which case we will arrange and cover return postage.

We recommend using a tracked postage service as we cannot accept responsibility for goods lost or damaged in transit.

4. Exceptions to the Right of Return

The right of return does not apply to:

• Goods that have been opened, unsealed, or partially consumed (for hygiene and health protection reasons, per Art. 16(e) of Directive 2011/83/EU);
• Goods made to your specific requirements;
• Goods that have deteriorated rapidly after delivery.

5. Refunds

We will process your refund without undue delay and in any event within 14 calendar days of:

• Receiving the returned goods; or
• Receiving evidence that you have sent the goods back (e.g., a tracked delivery receipt), whichever is earlier.

The refund will include the full price of the goods. We will not refund original outbound delivery charges unless the return is due to our error or a product defect. Refunds will be made using the same payment method used for the original transaction where possible. Where payment was made on delivery in cash, we will arrange a refund by bank transfer.

6. Faulty or Damaged Goods

If your goods arrive damaged or are not as described, please contact us within 48 hours of receipt with a description and, where possible, photographs. We will arrange a full refund or replacement at no cost to you, in accordance with your rights under the Consumer Rights Act 2015.

7. Contact for Returns

Email: info@reviveshoulder.world
Tel: +44 161 832 7456
Address: 12 Brook Lane, Manchester, M1 2AB, UK
Hours: Monday-Friday, 09:00-17:00 GMT

8. Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under applicable UK and EU law. For independent advice on your consumer rights, contact Citizens Advice (UK) or your national consumer protection body.